Returns and exchanges
The customer asks from their account, and you approve, receive and refund.
The request
Up to 14 days after delivery, the customer chooses in their account what to return, a refund or an exchange, and a reason. The request arrives on the "Returns" page and by email.
Approve or reject
"Approve" with instructions for sending the items back, or "Reject" with an explanation. The customer gets an email and sees the answer on the site.
Close it
When the items come back, refund from the order page or send the replacement item, and mark the request "Handled".
Did not find an answer? In the admin, the "Help" button lets you write to us directly, and we reply by email.