Acceptable use policy

1. Why this policy exists

All the stores on Kreaza share servers, email sending addresses and reputation. This policy makes sure that one store does not harm its own customers, other stores or the service as a whole. It is part of the terms of service.

2. What you may not sell or publish

Products or services that are prohibited by law, or that require a licence the business does not hold. Weapons and ammunition, drugs and accessories for using them, hazardous materials, prescription medicines, illegal gambling.

Counterfeits, products that infringe trademarks or copyright, and content taken from others without permission.

Sexual content involving minors, sexual content without consent, incitement to violence or racism, and content intended to deceive, such as fake promotions, fake reviews or impersonating another business.

3. Emails and messages

Marketing messages are sent only to customers who have agreed to receive them, with an unsubscribe option in every message, as the law requires. You may not import mailing lists that were bought or collected without consent.

If the rate of spam complaints or bounced messages is far higher than normal, we will stop the store's marketing messages until the cause is dealt with, to protect all the stores.

4. Fair use of the system

You may not try to break in, bypass restrictions, scan other stores, generate deliberate load, or use a store for phishing or for distributing malicious code.

Resources have reasonable limits so that the service stays fast for everyone, such as the number of API requests, file size and use of the AI tools. If a store regularly exceeds them, we will get in touch to find a suitable plan or solution together, before any other step.

5. What happens when there is a breach

We will usually contact you first and ask you to put it right. In serious cases, such as phishing, fraud, content that harms minors or a danger to customers, we will immediately suspend the store or the problematic part of it. If required by law, we will report to the authorities.

To report a store that breaches this policy: [legal@kreaza.com].