1. Who we are and what this agreement covers
Kreaza is a platform for building and running online stores, operated by [Company name Ltd., company no. 5XXXXXXXX], [registered address] ("Kreaza" or "we"). These terms apply to anyone who opens a Kreaza account and uses it to run a store, a site or a service (the "business" or "you").
Opening an account, or using the service, constitutes acceptance of these terms, the privacy policy, the data processing agreement and the acceptable use policy, which are part of the agreement. If the account is opened on behalf of a business, the person opening it declares that they are authorised to bind the business.
2. The account
You must give accurate details and update them when they change. You are responsible for keeping the password safe and for every action taken in the account, including actions by team members invited to the store. We recommend turning on two-step verification.
The service is intended for businesses and for people aged 18 and over.
3. Plans, payment and invoices
Every store starts with a 14-day trial, free of charge and with no credit card required. At the end of the trial you choose a plan so that the store keeps taking orders. Prices appear on the pricing page, in Israeli shekels (ILS), and VAT is added to them.
The plan renews every month and is charged in advance to the card you saved with our payment processor. A tax invoice/receipt is issued for every charge and sent by email. Kreaza does not charge a commission on your sales. Fees charged by payment processors, shipping companies and other services you connect are between you and them.
If a charge fails, we will try again over several days and notify you. If it is not settled within 7 days of the end of the paid period, the store will stop taking orders until the payment is settled. Your data will not be deleted because of this.
A change of plan takes effect from the next charge. You can cancel renewal at any time from the store settings: the plan continues until the end of the paid period and does not renew. Payment for a period that has started is not refunded, unless the law requires otherwise.
If we change prices, we will give at least 30 days' notice, and the change will apply from the charge that follows the notice.
4. Your responsibility for the store
You are the seller. The contract with your customers, the products, the prices, shipping, service and returns are your responsibility, and Kreaza is not a party to those transactions.
You are responsible for the store complying with the law that applies to it, including the Consumer Protection Law (including proper disclosure and cancellation of a transaction), the Privacy Protection Law and its regulations, the accessibility regulations, advertising and direct marketing law (including the "spam law", section 30A of the Communications Law), and tax law. Kreaza provides tools that help with this, such as policy templates, marketing consent and an accessibility add-on, but they are not a substitute for legal advice.
You may not sell or publish through Kreaza products or content that are prohibited by law, infringe the rights of others, are misleading, or include weapons, drugs, hazardous materials, illegal gambling, sexual content involving minors or incitement. You may not use the service to send spam, to commit fraud, for phishing or to harm systems. The full details are in the acceptable use policy.
5. Your content and data
Everything you upload, the images, the texts, the products and the data, remains yours. You give Kreaza permission to use it only to run the service for you: to store it, display it, back it up, resize it and translate it when you ask.
The data about your customers belongs to you. Kreaza processes it only on your instructions and for the purpose of providing the service, as set out in the privacy policy. You can export all the data at any time from the store settings.
The AI tools suggest texts, images and translations. You are responsible for checking what they suggest before you publish it.
6. The service
We make a reasonable effort to keep the service available, secure and backed up: the system is checked every minute, the system status is published on the status page, and the database is backed up continuously and can be restored to any minute. There may be interruptions for maintenance or faults, and we will report on them.
We improve the service all the time and add or change features. If we remove a feature that you use in a material way, we will give advance notice.
Third-party services that you connect, such as payment processing, shipping, domains or social networks, are subject to the terms of those providers.
7. Limitation of liability
The service is provided as is (AS IS). To the extent the law permits, Kreaza will not be liable for indirect or consequential damage, such as loss of profits, loss of business opportunities or damage to reputation.
To the extent the law permits, Kreaza's total liability in connection with the service is limited to the amount you paid Kreaza in the 12 months before the event that gave rise to the claim.
You will indemnify Kreaza for third-party claims arising from the products, the content or the activity of your store, or from a breach of these terms.
8. Closing and suspension
You can close a store at any time from the store settings. Before deletion there is a period in which you can change your mind and export the data. After it the data is deleted, except for what the law requires to be kept (for example, invoices).
Kreaza may suspend or close a store that breaches these terms or the law, or where there is a reasonable concern that it is harming customers or others. Where possible, we will give advance notice and a chance to put things right. In serious cases the suspension can be immediate.
9. Changes to the terms
If we change the terms, we will notify you by email and in the admin at least 30 days before the change takes effect, and ask you to accept the new version. If you do not agree, you can cancel the plan before the date of the change.
10. Governing law and jurisdiction
These terms are governed by Israeli law only. Exclusive jurisdiction lies with the competent courts in [Tel Aviv-Jaffa].
For questions about the terms: [legal@kreaza.com].