Customer privacy requests
A customer asks to receive or delete their data: what to do and how long you have.
The customer asks
In their account on the site, the customer downloads their data themselves, or asks to have it deleted. A deletion request arrives by email and appears above the customer list.
30 days
By law the request must be handled within 30 days. The deadline is shown on the customer card.
Delete or decline
"Delete personal data" erases the details and keeps the orders without identifying details. If there is a reason to wait, for example an order still on its way, decline with an explanation.
Did not find an answer? In the admin, the "Help" button lets you write to us directly, and we reply by email.